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Choosing a removal company
6th June 2008 When choosing a removal company to transport personal items, people expect a high level of service, with safety, confidentiality and, in many cases, a rapid response among the top priorities.
However, what many people don’t appreciate is that all companies operating within the transport industry must adhere to strict rules and guidelines governing driver safety and conduct. They work hard to ensure they are able to meet this customer expectation and demand within the limits of the law.
Customer experience of removal companies may often be limited to seeing their goods packed and loaded into the back of a vehicle at one property, and then being unloaded at another several hours or even days later.
What many customers don’t appreciate is the hard work and planning, by many different people, which goes on behind the scenes to ensure the delivery process runs smoothly.
While it is possible for the ordinary ‘man on the street’ to hire a van, load it himself and then drive without a break to his destination – irrespective of how far away it is or how long it takes to get there – this is clearly one way of transporting goods which leaves itself open to a host of potential problems.
Using a professional removal company to handle your requirements may cost more than undertaking the job yourself. However, the peace of mind that personal belongings are in good hands and will be transported safely and on time, more often than not makes this solution the best option.
The Shore Porters’ Society (SPS) – based at Baltic Place, Aberdeen – believes educating clients about the rules and regulations which govern their industry is an extremely important part of their job.
The firm – which also has a base in Richmond-Upon-Thames, has a fleet of almost 90 vehicles that regularly travel throughout the UK and abroad.
Sean Simpson, a partner with Shore Porters, in Aberdeen, said: “Many customers don’t realise that our drivers can only be on the road for a maximum of nine hours per day, with an extra hour allowed twice a week; to drive more than that is not only illegal but also extremely dangerous.
“When quoting for a job we also have to factor in the breaks that our drivers are legally required to take, and which they must record on their tachographs – which log the hours they spend on the road.
“While ensuring we always meet our customers’ deadlines for delivery of their goods is vitally important to us, making sure that this happens safely is of equal importance.”
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